Refunds & Transfers

What to do if you can't make it to a race.

Bruno Noble avatar Toby Arup avatar N
12 articles in this collection
Written by Bruno Noble, Toby Arup, and Nic Rysenbry

I can't see the 'Transfer Entry' option.

You may not be eligible for an entry transfer. Here's a few reasons why:
Bruno Noble avatar
Written by Bruno Noble
Updated over a week ago

How to Transfer your ticket to someone else

A step-by-step guide to substituting your entry.
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Written by Bruno Noble
Updated over a week ago

How to Transfer your entry to a different event (a step-by-step guide)

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Written by Bruno Noble
Updated over a week ago

I can't attend the race, what should I do?

If you can't attend the race, you may be able to Transfer your entry to another event, or to a friend.
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Written by Bruno Noble
Updated over a week ago

Can I get a Refund?

How to find out if you're eligible for a Refund.
Toby Arup avatar
Written by Toby Arup
Updated over a week ago

How can I Transfer to another race?

If you can't attend you may be able to switch to another race by the same organiser.
Toby Arup avatar
Written by Toby Arup
Updated over a week ago

How can I transfer my ticket to someone else?

How to substitute your entry for someone else.
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Written by Toby Arup
Updated over a week ago

I Transferred my entry. How do I use my Transfer Credit?

After activating your Transfer, this is how to spend your credit.
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Written by Toby Arup
Updated over a week ago

How can I get a Refund?

Your entry may be eligible for a full or partial Refund.
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Written by Toby Arup
Updated over a week ago

What happens if a race is cancelled?

What to do if an event you entered gets cancelled :(
Toby Arup avatar
Written by Toby Arup
Updated over a week ago

I think I'm due more of a refund than the organiser is giving me

You've received less than you think you are eligible for?
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Written by Nic Rysenbry
Updated over a week ago

How long does it take to receive a refund

How long does my refund take to appear in my account
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Written by Nic Rysenbry
Updated over a week ago