I'm not receiving event emails
There are a number of scenarios in which you will receive notifications via email from Race Space, including with tickets and receipts, wave times and race-related messages from the event organiser. If you think you should have received an email...
Registering your entry
If you entered using the 'Speedy Checkout' feature, you will still need to register participant information before you can take part. To do that, please follow the below steps. Log in to your Race Space account using the email address you used to...
Where can I find my ticket?
You should receive an email immediately after your purchase with your ticket and receipt. However, don't worry if you can't find it, all of your entry details are stored on your Racer Dashboard in your Race Space account. To access your Racer...
How can I find my wave time?
When entering a waved event, you will be asked to select your preferred wave(s). There is a good chance you'll be put into your first or second choice. However, your wave will not be confirmed until 10 days before race day, when you will receive...
I can't attend the race, what should I do?
If you can't make it to an event you've booked, you may be able to exchange your entry for a transfer credit. You then have up to 12 months (from the date of the event) to book yourself (or a friend) on to another (or the same) event. The transfer...
Editing my entry
To edit to your entry details, due to a change or a mistake in registering, but not for changing the recipient of the ticket, please follow the below steps. Log in to your Race Space account using the email address that is associated with or...
