Refunds & Transfers

What to do if you can't make it to a race.

How do I make a Booking Protect claim?

If you purchased Booking Protect at checkout and can't attend the event for one of the following reasons, you may be eligible for a full refund: Public transport / mechanical disruption Personal /...

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By Sam Lewis

updated about 1 month ago

How to transfer your ticket to someone else

NOTE : This will only work if the event organiser has Automated Transfers set up. Make sure you're logged into Race Space Go to your 'My Entries' tab Click on 'Entry Actions' Select 'Transfer...

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By Sam Lewis

updated about 1 month ago

I can't see the 'Transfer Entry' option

This could happen for a few reasons: If it is too close to the date of the event  - the race organiser may no longer be accepting transfers. Transfers may not be setup by the organiser , which may...

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By Sam Lewis

updated about 1 month ago

How to transfer your entry to a different event (a step-by-step guide)

Before we start, it's important to note three things: A. You may only transfer your entry if the event organiser has allowed. B. You may only transfer your entry to other events by the same event...

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By Sam Lewis

updated about 1 month ago

How do I spend my transfer credits?

All you need to do to spend your transfer credits is enter another race by the same organiser , following the same steps you would to book a ticket. Before completing the transaction for the new...

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By Sam Lewis

updated about 1 month ago

I can't attend the race, what should I do?

If you can't make it to an event you've booked, you may be able to exchange your entry for a transfer credit. You then have up to 12 months (from the date of the event) to book yourself (or a...

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By Sam Lewis

updated about 1 month ago

Can I get a refund?

You might be eligible for a full or partial refund through the Race Space platform, however, it depends on the terms set by the event organiser. To see if you're eligible for a refund, go to your...

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By Sam Lewis

updated about 1 month ago

How to activate a refund if eligible

To see if you're eligible for a refund, make sure you are logged into Race Space, go to your 'My Entries' tab and click 'Entry Actions' next to the ticket you are querying. If you see a button...

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By Sam Lewis

updated about 1 month ago