If you purchased Booking Protect at checkout and can't attend the event for one of the following reasons, you may be eligible for a full refund:

  • Public transport / mechanical disruption
  • Personal / family member injury (inc pre-existing)
  • Death for (purchaser / family member)
  • Jury service
  • Redundancy / relocation
  • Burglary / fire
  • Armed forces protection
  • Adverse weather which prevents you from using your entry

If you think you are eligible for a refund and would like to make a claim, please use the link here.